Virtual City Casino Responsible Gambling

At Virtual City we take safer gambling seriously. We want play to be enjoyable and within your control, so we provide clear tools and support to help you manage your account, spending and play time. This page explains the steps we take and the options available to you in the United Kingdom should you need them.

Our player protection principles

We are committed to protecting players and promoting responsible play. That means requiring age checks, offering easy-to-use controls, and working to identify signs of harm early. We respect your right to set boundaries and will support requests to limit or close accounts without pressure or judgement.

Activity-control tools

We offer a set of practical controls you can apply to your account at any time:

• Deposit limits - set daily, weekly or monthly maximums to control how much you add to your account.
• Loss limits - cap the amount you can lose over a chosen period.
• Session limits - restrict how long you can remain logged in or playing in a single session.
• Reality checks - receive regular reminders on time played and activity.

Deposit limits

You can set or change deposit limits from your account settings. Limits apply immediately when reduced; increases may require a cooling-off period. If you need help setting a limit, our support team can guide you through the options.

Loss limits

Loss limits let you control net losses over a set period. These are useful if you want to manage risk without changing deposit behaviour. Loss limits can be applied and reviewed in your account controls.

Time limits and account breaks

Time limits and short account breaks are available to help you step away. Choose a short time-out from 24 hours up to several weeks to pause activity and stop promotional contact during that period.

Self-exclusion

If you need a longer break, self-exclusion options are available for several months or years. During self-exclusion your account will be closed and you will not receive marketing. We will also offer information about national self-exclusion schemes where applicable, such as GamStop for players in Great Britain.

Recognising signs of problematic behaviour

Look out for changes in behaviour such as chasing losses, playing for longer than intended, neglecting responsibilities, borrowing to gamble, or hiding activity. If any of these apply to you or someone you know, consider using our tools or seeking external support.

Practical tips for staying in control

• Set realistic deposit and loss limits before you start.
• Use session timers and reality checks to monitor play time.
• Avoid gambling when stressed or under the influence of alcohol.
• Keep a record of spend and stick to a budget.
• Talk to someone you trust if you notice worrying patterns.

Professional help and support organisations

If you need further help, contact professional organisations in the United Kingdom such as GamCare and GambleAware. These services offer confidential advice, self-assessment tools and counselling. For self-exclusion, GamStop provides a national scheme for Great Britain. If you would like assistance using our tools or need information about support options, please contact our support team via the help centre in your account.