Virtual City Casino Privacy Policy

This Privacy Policy explains how we at Virtual City collect, use and protect the personal information you provide when you register an account, play games, make payments or use our site. We take your privacy seriously and describe below the types of data we handle, why we process it and the choices available to you.

Types of data we collect

Personal data

When you create an account we collect personal information such as your full name, date of birth, residential address, email address, telephone number and proof of identity where required. We use this information to verify age and identity, maintain your account and meet our legal obligations.

Technical data

We automatically collect technical information about your device and connection, including IP address, device type, browser, operating system, screen size and location data as permitted by your device. This helps us provide a secure, compatible and accessible service.

Transactional data

We record payment and transactional details such as deposits, withdrawals, wager history, game activity and currency used. This information is used for account management, fraud prevention, audit and regulatory reporting where required.

How we use your information

We use personal and technical data to operate your account, process payments, handle withdrawals, prevent fraud, comply with legal obligations and provide customer support. Transactional data is used to maintain accurate records, investigate disputes and run basic analytics to monitor responsible gambling limits and product performance.

Data protection practices

We protect your information using industry standard security measures including encrypted connections and access controls. Only authorised staff and selected service providers have access to personal data on a need-to-know basis. Where we use third-party processors they are contractually obliged to keep your data secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable account features and gather analytics about site performance. Cookies may be first or third party and can be managed through your browser settings. Disabling certain cookies may affect functionality such as staying logged in or personalised content.

User rights

You have the right to request access to personal information we hold about you, ask for inaccuracies to be corrected and, where applicable, request restriction or erasure of data. You may also object to certain processing, for example direct marketing, and can withdraw consent at any time where processing is consent-based.

Access, correction and deletion of data

To exercise your rights please contact our data protection team. We will respond within a reasonable timeframe and may request proof of identity before fulfilling requests to protect your account and personal information.

Information sharing and third parties

We may share information with payment processors, identity verification services, regulatory bodies, fraud prevention agencies and other service providers that help us operate the service. We do not sell your personal data. Any sharing is limited to what is necessary and governed by contracts that require appropriate safeguards.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on our site or by email. Continued use of the service after a change indicates acceptance of the updated policy.

If you have questions or wish to make a data request, contact us at [email protected].