User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Virtual City’s online casino services. They set out the relationship between us and our users, the account responsibilities you accept, and the ways we operate the platform. By registering or playing you agree to comply with these terms and any additional rules that apply to specific games, promotions or payment methods.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that happens under your login. Do not share your password or let others access your account. We may request identification documents at any time to verify identity, age and payment methods. If we reasonably suspect unauthorised access, fraud or a breach of these terms we may suspend or close the account pending investigation.

Account security

Keep your contact details up to date and notify [email protected] immediately if you suspect misuse. We may require additional checks before allowing withdrawals or changes to account settings.

Single account rule

Only one account is permitted per person, household or IP address unless we agree otherwise in writing. Duplicate accounts may be closed and any funds withheld pending verification.

Eligibility requirements

To register you must be at least 18 years old and legally permitted to gamble in your country of residence. We reserve the right to refuse registration from certain jurisdictions. It is your responsibility to ensure that using Virtual City is lawful where you live. We will not knowingly accept accounts from prohibited territories.

Acceptable platform use

You must use the platform in good faith and not attempt to manipulate outcomes, exploit bonuses, collude with other players or use unauthorised software or automated tools. Chargebacks, fraudulent funding, money laundering or any behaviour intended to circumvent our rules will result in account restriction, forfeiture of funds and possible reporting to relevant authorities.

General bonus and promotion rules

Promotions are subject to specific terms which are published with each offer. Typical conditions include eligibility, wagering requirements, eligible games, maximum stake while a bonus is active and expiry periods. Only one welcome offer is allowed per person or household unless stated otherwise. We treat bonus abuse seriously and may void bonuses or close accounts where abuse is suspected.

Deposits and withdrawals

Deposit and withdrawal options, minimums, limits and processing times depend on the payment method chosen and are shown in the cashier. Withdrawal requests are subject to identity checks and any outstanding verification requirements. We may apply a pending period to withdrawals while we complete necessary checks. Any fees applied by payment providers are outside our control and may be charged by those providers.

Dispute resolution

If you have a complaint contact our support team at [email protected] and provide full details and any supporting evidence. We will investigate and aim to resolve issues promptly. If we cannot reach an agreement you may refer the matter to the appropriate regulatory or dispute-resolution body where available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to you by email. Continued use of the service after publication of updated terms constitutes acceptance of those changes. If you do not accept a change you should stop using the service and close your account.